Refund policy

Return & Refund Policy - Custom Embroidery

At TheIdeaStitch,all embroidered items are custom-made and personalized based on the information provided by the customer. Because of the personalized nature of embroidery, all embroidered designs are final sale and cannot be returned or refunded.

It is the customer's responsibility to provide accurate and complete information, including but not limited to spelling, names, dates, colors, sizing, and design placement.  The IdeaStitch is not responsible for errors resulting from incorrect information provided by the customer.

Once production has begun, changes or cancellations cannot be made.

If an error occurs due to The IdeaStitch, such as embroidering the wrong name, wording, or logo that does not match the approved order details, we will gladly replace the item at no additional cost.  Claims must be reported within 48 hours of delivery and may require photo verification.

You can always contact us for any further questions at theideastitch@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at theideastitch@gmail.com.